Support
FAQ
Answers to the most common questions about bookings, pricing, and safety.
Can I cancel my reservation free of charge?
That depends on the provider. Many offer free or flexible cancellations. You will always find the exact conditions with the respective parking spot.
Will there be any extra costs for me?
Depending on the provider, check whether night surcharges apply or whether additional fees are charged for oversized vehicles.
Can I book directly through the portal?
Yes, the parking providers receive your details directly through the portal, so the booking can be forwarded and confirmed immediately.
Are the parking spots safe?
We show you the safety features of each parking spot (e.g. video surveillance, staff, lighting). Responsibility for safety lies with the provider.
How do I find the parking spot on the day of my arrival?
After booking you will receive a confirmation with the address.
Why do prices vary so much?
Prices can vary significantly for several reasons. Depending on the provider, factors such as location, availability, security features, scope of service (e.g. shuttle or valet service) as well as season and demand play a major role. The type of parking – such as underground garage, multi-storey car park, or outdoor space – also affects the price. This can lead to considerable differences between offers.