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Free cancellation
Key points from the Parkment refund & cancellation policy.
3. Cancellation Policy
Free cancellation – more than 24 hours before the parking start:
- A cancellation is free of charge if submitted more than 24 hours before the scheduled parking time.
- In this case, the full amount paid will be refunded.
Cancellation within 24 hours:
- If the cancellation is made within 24 hours before the scheduled parking time, the customer will receive a 20% refund of the booking amount.
- 80% of the booking amount will be retained by Parkment.
- A full refund is not possible within this timeframe.
4. Cancellation Process
Customers can cancel their reservation at any time via the “Cancel Booking” page on the Parkment website.
The following details must be entered exactly as stated in the booking:
- Full name
- Booking number
After successful cancellation, customers will automatically receive an email confirmation.
5. Refund Processing
Refunds are issued according to the conditions outlined above.
Processing usually takes 2–3 business days.
The refund will be issued using the same payment method used at the time of booking.